Using Gmail for Spiceworks’ Help Desk

Spiceworks LogoIn case you haven’t heard, Spiceworks is a free “network management & monitoring, help desk, PC inventory & software reporting solution to manage everything IT.”  I must admin, I was skeptical at first, but I ending up being very impressed with this software.  The only downside I’ve found so far is the presence of ads within the software; however, you’ll soon see it is still well worth it.  This software also requires Windows XP or higher, and will not run on Linux.  On the other hand, Spiceworks will detect and properly monitor any Linux-based PC on the network.  Below are some of the advantages of using Spiceworks:

  • 100% free
  • Can be used as portal, and help desk (includes full ticketing system)
  • Works with Active Directory
  • Will monitor software, DNS settings, disk space, etc., on all computers within network
  • Network map
  • Will monitor ink and toner levels in compatible printers/copiers
  • E-mail alerts can be configured to send in the event printer ink dips below a certain threshold
  • Compatible with Windows Server 2008 R2
  • …and much more!

Now, onto configuring Spiceworks to work with Gmail:

Within Gmail settings, make sure that IMAP is enabled.

Login to your Spiceworks installation.

Click Settings located on the left-hand navigation bar.

Click Email Settings.

Enter the following information…

  • Display Information
    • Dedicated Email Address:
    • Display Name:  Help Desk
  • Outgoing Mail
    • Protocol: SMTP
    • Server:
    • Port:  587
    • Authentication:  [checked]  (requires authentication)
    • Username:
    • Password:  [your Gmail password]
  • Incoming Email
    • Protocol:  IMAP
    • Server:
    • Port:  993
    • Use SSL:  [checked]
    • Username:
    • Password:  [your Gmail password]

See Also: Windows Networking Books

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